Loading Profile...
Wrong contact info shown for emails with Outlook 2007
I have the same indexing problem as others have had without resolution. Running build 9095, but the previous build also did it (8995?). I've deleted the indexes, repaired PST files, have a single PST file, indexed fully several times.
What I do notice is that if I click on a less common email and Xobni gets the index wrong, then it stays wrong from then on for any email, even one that was right moments ago. Clicking on emails where I have many from the same contact eventually gets it back into sync. The details for that contact are correct -- they just don't match the email. This is just in my Inbox, but seems to occur anywhere.
What I do notice is that if I click on a less common email and Xobni gets the index wrong, then it stays wrong from then on for any email, even one that was right moments ago. Clicking on emails where I have many from the same contact eventually gets it back into sync. The details for that contact are correct -- they just don't match the email. This is just in my Inbox, but seems to occur anywhere.
I’m disappointed
2
people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The company marked this question as answered.
-
Inappropriate?For this problem, I think it will be best to submit a support ticket with a diagnostic file so that we can analyze the specifics of your configuration. Here are the steps for doing that:
1) Reproduce the problem and close Outlook
2) Run the Inspector X application by going to Start menu > All Programs > Xobni > Diagnostics > InspectorX.
3) After data is displayed, use the “save as zip file” option, and save the file to your desktop,
4) File a support ticket with this log attached (http://www.xobni.com/support/ and click "contact support). Please put in the Subject line: "Get Satisfaction: Wrong contact info shown for emails with Outlook 2007" and include a link to this forum post. You can find more details about using Inspector X and submitting a ticket here: http://www.xobni.com/support/?view=92
I’m looking forward to getting this solved for you!
1 Comment
Add a comment
This answers the question
-
I'd love to, but there is no way to close the window (actually done in the same browser window) after uploading a Inspector X log file, so you can either have a ticket, or a log file, but not both. Any ideas ? -
Inappropriate?I see your ticket and will email you in just a moment. Just as info, the form should allow you to upload files and then close the upload screen by clicking the close option or hitting esc:
Please let me know if this is not what you are seeing. Maybe there is a problem related to the browser used or something. -
Inappropriate?I've updated since then, rebuilt index's repeatedly, sent screen shots and inspector X files, still nothing. Is there anything else I can do ?
I’m becoming disillusioned
1 Comment Add a comment
This answers the question
-
Could you give me your ticket number from the support system?
-
Inappropriate?#CLH-122216 -- is there anywhere I can see this ticket ?
(Sent yesterday, but didn't realise the email you sent me was a "no-reply" email address. Could I suggest you use a real address if you're asking a question.1 Comment Add a comment
This answers the question
-
Thanks, I replied to that ticket on Sunday suggesting you try disabling Norton Anti-Spam to see if this might help. However, I also said that we suspected the cause of the problem was Communigate. I suggested a test to check this. Can you check to see whether or not you got this mail (maybe check your Spam folder?).
If you reply to the mail from the ticket, that should work fine (sending a new email to that address won't as there has to be a related ticket).
EMPLOYEE
