When opening mail archived by Symantec Enterprise Vault, Outlook/Xobni crashes. Note: FIXED. Get latest Xobni 1.8.3 or later.

Very strangely - I don't know what I did - opening up archived emails suddenly works now. Don't know it's just spotty and will go away again.

If the problem persists, is there somewhere i can download the older 1.7 version?

And just for clarity - I don't think of Symantec Enterprise Vault as "disk encryption software" - or do you think the behavior of archiving software is the same? (I don't think it is)

I'm experiencing the same problem and would like to roll back to a previous version of Xobni. Before I ran into this issue, I had 1.8 installed and had activated the free trial of Plus. Now, when I install an older version, it seems to always revert to 1.8 w/the Plus trial activated.

In order to rollback to an older version, do I need to wipe out my current installation of Xobni *including* the data files, configuration settings, etc ... ?

Thanks,
Tom

Also having the same problem after I updated to v1.8; never had the same problem in previous version. Please solve this problem as Xobni rocks!

Hi

I have just installed 1.8 into outlook 2007 with enterprise vault already in place and I have no issues. I also have Checkpoint disk encryption running if this has any impact (which I hope it doesn't)

Read Tyler's response a couple of notes up - he outlines the process.

Hey Tyler,

I tried cleansing my OST file with scanost and scanpst - no dice, Outlook still crashes when Xobni is enabled and I try to retrieve an email that Enterprise Vault has archived.

I also sent in an Inspector X report, last week, to your support folks, following a crash.

Have you guys made any headway on problem resolution? I'd love to upgrade to Xobni Plus, I just can't see myself doing it if my mail client is going to keep on dying.

Thanks,
Tom

Same here. It crashes every time, very easy to reproduce. I sent in my InspectorX file too.

Enterprise Vault (EV) from Symantec is NOT disk encryption software.

EV is email archiving software.

It works by installing an Outlook addin called valkyrie.dll and a number of Organisational or personal forms that provide the message icons to indicate the message class of the archived messages.

EV copies an IPM.Note message to its archive and optionally replaces it with a shortcut of class IPM.Note.EnterpriseVaultArchived.

The valkyrie.dll plug-in intercepts messages of this class and affects the way it is displayed and the behaviour of Outlook when it tries to open such a message. Instead of retrieving a standard IPM.Note message from the Exchange server or the local OST, IPM.Note.EnterpriseVaultArchived messages are retrieved through valkyrie.dll via its own RPC/HTTP call to the Enterprise Vault server (which is not the Exchange server).

I am not an Outlook expert, but I suspect the crash could be caused the way Outlook chains add-ins when processing messages. Maybe Xobni or EV are changing what each other expects to see in the Outlook API and there is no exception handling for this scenario, and therefore causing an Outlook crash.

I have EV7.5SP4 outlook add-in and Xobni 1.8. My experince with this is sporadic. Sometimes I get a good day's worth of work without Outlook crashing, sometimes it crashes on every EV archived message I open. Sometimes it crashes when I open the EV message, sometimes when I close it.

As a technologist, this explanation sounds like an excellent hypothesis - Tyler, is this something that your folks will be looking into?

Thanks,
Tom

Please find a solution, i use xobni in a professional environment, disabling enterprise vault is not an option!

Cheers,
e.

This is true. Once your e-mail is archived, you MUST have it installed or you cannot access your archived e-mails. Uninstalling is not an option. I saw the one responder said it sometimes worked for him, but not for me. My team had to uninstall which is too bad as it looked to be a good fit for us since the Microsoft offering is so bad.

Any update on this one, Build 8175 still crasing on regular basis - disabled till next release.
I am very sorry that I've upgraded to version 1.8.
Excelent product though!

i've fixed this by turning off "AutoSuggest email addresses in the To, cc, and Bcc fields" under the xobni options.

Thanks Chris that solved the issue!

Hi ,


When trying to open a Enterprise vault email outlook 2007 crashed.


after uninstalling Xobni - it works fine.


I guess Xobni crashed when the link to the email cannot be found....

This reply was created from a merged topic originally titled
Xobni cause outlook 2007 to crached when opening an Enterprise vault email.

When instead of opening the archived message you "forward" it, the message opens without crashing. Strange! It seemed to work every time.

I just upgrade to your newest version. I am on Version 1.8.3 (Build 8733) I am a Symantece Enterprise Vault User. The Issue i am having is when i go to archive item and double click Outlook Shuts Down hard. After troubleshooting what i have found is that if i turn off xobni the problem is fixed. I do this by going to tools, trust center, add-ins and then uncheck the xobni box and exit and works great. If you are aware of this issue and have a fix please contact me mspeich@datalink.com

This reply was created from a merged topic originally titled
Xobni and Enterprise Vault.

Josh, there is no integration in Outlook to access archived messages. The placeholder/shortcut is a weblink. In order to search you must go to a website on the EV server. In order to index them, you will need to retrieve every message. While the retrieval of archived items is fairly fast, milliseconds, retrieving an entire mailbox is going to be time consuming and resource intensive. I would see if there is some way you could integrate into the existing indexes stored on the EV server. They use AltaVista indexes and it is pretty fast.

Enterprise Vault provides two kinds of search on the content of archived emails:
- Server-based using the EV search web page or the Outlook plug-in's Search Vault feature
- If you are using Outlook and the EV fat client, you can search client-based by using the EV Windows Desktop Search plug-in. This plug-in adds EV as an alternate search location under Windows Desktop Search
- EV stores offine vaults (or vault caches) locally on a user's PC. IF you can access the vaults, maybe you can index htem like indexing a PST.
- You can find the directory where EV stores its vault by looking at: HKCU\Software\KVS\Enterprise Vault\Client\OVRootDirectory

I have Xobni 1.8.3, Outlook 2007, and Symantec Enterprise Vault HTTP-only Outlook Add-In version 7.5.23115 (Build 7.5.5.2635) and Outlook still crashes when I open a vaulted email. Once I open Outlook again after the crash and try opening any vaulted email, it opens fine. (I previously had Outlook 2003 and the same thing happened.)

Not sure why the first time opening a vaulted email makes it crash.

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