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Outlook crashing after installing V1.8
Guys - Love, I mean Loved, your product. Used for many months, not a single problem or crash. Installed the update a few days ago and now crashes several times an hour.
Can I get the old version back (at least until you fix bug in new version)??? If not, I am going to uninstall and you will lose a customer. Very disappointing because I had recommended your product to my company and many friends.
Please help.
doug.rosinski@odnss.com
Can I get the old version back (at least until you fix bug in new version)??? If not, I am going to uninstall and you will lose a customer. Very disappointing because I had recommended your product to my company and many friends.
Please help.
doug.rosinski@odnss.com
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Inappropriate?Doug,
Can you run an Inspector X report and file a ticket with the Support team? We're very interested in getting to the bottom of this crashing, as quickly as possible.
Next time you crash, immediately run the Inspector X application, located in Windows Start Menu > All Programs > Xobni > Diagnostics. Save the .zip file to your desktop. Go to our Support Page and go to 'Contact Support'. Step through the troubleshooter, and file a ticket. Add the Inspector X report to the ticket.
Please put in the Subject line: "Get Satisfaction: Outlook Crashing", so that it will be given to me as quickly as possible (I don't normally deal with Support tickets, so there may otherwise be a delay).
Thanks! I'm hoping we can get to this soon!
I’m interested in solving this!
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Inappropriate?System becomes so unstable it crashes Outlook constantly. When indexing constant corruption of .PST files, even after running repair tools and clearing previous indexing databases. When Outllok starts again it has to index .PST every time.
This reply was created from a merged topic originally titled
Major crash of Outlook 2003 with latest version..
I’m extremely frustrated with this version
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Inappropriate?I am also experiencing frequent crashing with my Outlook. Ran the diagnostics and came up with nothing. I will try yhe Inspector x procedure above to see if it yields anything.
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Inappropriate?Roger,
Yes, please file a ticket with the Support Team. Please include an Inspector X file (instructions are detailed in the posts above), and add "Get Satisfaction - Outlook Crashing" in the subject line.
Have you recently upgraded to Internet Explorer 8, by any chance?
Thanks!
I’m eager to solve these crashes!
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Couple observations...1.8 seems cause Outook to take a long time to close, I notice the Outlook Icon in the Sys tray still running after the Outlook windows close. If you try to restart Outlook before sys tray icon is gone you get a fault, then your Xboni 1,8 problems start. Notice Wordpad.exe. hung also at same time (Outlook email editor?)..PC Running (Vista 64 bit), I have I.E.8.0.xxx loaded but use Firefox primarily, -
Instead of trying an older version, it would probably be better to determine what is going wrong in the new version and get that fixed. This way you get additional features and can continue to update for more and more features as upgrades are available without having to worry about crashes. Even if you installed an older version, it’s likely that you would be auto-updated to the latest version at some point. See also:
http://community.xobni.com/xobni/topi...
There are some things mentioned here that you might want to try:
http://community.xobni.com/xobni/topi...
For example:
1) Make sure you are running the latest version (1.8.3 build 8734)
2) Run scanpst/scanost on all your Outlook data files and repair any errors
3) Check for incompatible AV software and Outlook Plug-ins
4) Try disabling other Outlook Plug-ins to see if this helps.
Without knowing your configuration, it’s hard to guess but I would be suspicions that the problems are related to other plug-ins (maybe the iTunes plug-in, Google Calendar sync (or Google Desktop), backup software, etc...)
If you still have crashes, run Inspector X after the next crash and submit a support ticket with that log attached. Then, clear your Xobni data files, launch Outlook, have Xobni re-index your Outlook mail, and start using Outlook again to see if you continue to have issues.
For problems with Outlook not closing, you can checkout the FAQ’s such as this one:
http://www.xobni.com/support/?view=63...
You do want the Outlook process to be closed before you try to open Outlook again. -
Inappropriate?@ KLM: Installing old versions of Xobni is not supported, we can't keep maintaining older releases, there just isn't enough time for that. It's better that we fix the issue. I would follow the instructions detailed by James, since that will probably help get you running.
Let us know if you run into any further issues after doing the steps listed above.
I’m confident
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This reply was removed on 10/23/09.
see the change log -
Inappropriate?Xboni working properly now. I am not sure what the problem was...I'm thinking it may have been a corrupted download of the Xobni update. Even though I had just downloaded the update and installed it a few days ago it wasn't showing the latest build. I downloaded a new copy, reinstalled, ran the pst repair and it seems to be working. Prior to that even the Inspector X application crashed half way through. Last Windows update was on 10/15 I think before my Xobni update. Did get a new Java update yesterday or today. I can email the Inspector X file if you want it, not sure if there is value to you in doing so at this point.
I’m thankful
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Inappropriate?@ KJM, well, when you reinstalled, did you delete the data files? If so, then the Inspector X file won't be much use to me. If you left the data files intact, then I'd like to see it, since it might have some info that could potentially of use. So, if you left the data files, go ahead and send it on.
I'm happy to hear that things are working again though!
I’m confident
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Inappropriate?I updated to the latest version last week and Outlook (2003) started crashing when moving messages between inbox folders. All is well with Xobni disabled. I'll run the InspectorX utility and send the report.
I’m disappointed
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Well, I installed the latest and greatest version today. Good news, Outlook no longer quits when moving messages. Bad news, it randomly freezes completely instead. I've removed 1.8 from my system, it's hard to argue "productivity benefits" for something that constantly breaks outlook. I'm just glad I didn't "upgrade" the v1.7.3 that is on my laptop, that works just fine. 1.8 has been a disaster for me.
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Sorry to hear this. We certainly want to resolve this issue for you. Many people have had positive results with build 8997 but it seems that your specific case needs additional follow-up.
I think it will probably be best to open a support ticket and submit a diagnostic report so that we can provide additional assistance. Here are the steps for doing that:
1) After the next crash, run the Inspector X application by going to Start menu > All Programs > Xobni > Diagnostics > InspectorX.
2) After data is displayed, use the “save as zip file” option, and save the file to your desktop,
3) File a support ticket with this log attached (http://www.xobni.com/support/ and click "contact support). Please put in the Subject line: "Get Satisfaction: Outlook crashing after installing V1.8" and include a link to this forum post. You can find more details about using Inspector X and submitting a ticket here: http://www.xobni.com/support/?view=92 -
Inappropriate?FYI. We are preparing an update to v1.8 that addresses most of the crash issues some people are having. It will be another week or two before that version makes it all the way through our QA process, I think.2 Comments Add a comment
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Jeff- Any update on this new release? I think most of us with 1.8 having major issues and since it is not possible to downgrade, we can only uninstall or move to a new version.
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Pdizzlle -- please see Jame's comment below and let us know if this helps. Please let us know either way.
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Inappropriate?My problem is a bit different -- Outlook freezes up periodically, about once every couple of days (and freezes my entire PC requiring a reboot) after 1.8 install. Not sure if this is related to this particular issue, or is a different one.1 Comment Add a comment
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Can you check what version of Xobni that you are running (under Xobni > About Xobni)? If it's less than 1.8.3 build 8997, can you try downloading the following build:
http://www.xobni.com/download/latest
Just download this, restart your computer, and run the installer afterwards before starting Outlook.
If you continue to have problems with that build, I think it will probably be best to open a support ticket and submit a diagnostic report so that we can provide additional assistance. Here are the steps for doing that:
1) After the next crash, run the Inspector X application by going to Start menu > All Programs > Xobni > Diagnostics > InspectorX.
2) After data is displayed, use the “save as zip file” option, and save the file to your desktop,
3) File a support ticket with this log attached (http://www.xobni.com/support/ and click "contact support). Please put in the Subject line: "Get Satisfaction: Outlook crashing after installing V1.8" and include a link to this forum post. You can find more details about using Inspector X and submitting a ticket here: http://www.xobni.com/support/?view=92 -
Inappropriate?I haven't had any problems until yesterday when I installed the latest version upgrade. now my outlook hangs everytime I try to send a new email or reply to one... and it is very annoying to me I am running outlook 2003 and xobni 1.8.3 build 9098
I need help, before I throw this computer through the window with the xobni in it.
I’m frustrated
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Inappropriate?@ gioperation: Please open a support ticket and submit a diagnostic report so that we can provide additional assistance. Here are the steps for doing that:
1) After the next crash, run the Inspector X application by going to Start menu > All Programs > Xobni > Diagnostics > InspectorX.
2) After data is displayed, use the “save as zip file” option, and save the file to your desktop,
3) File a support ticket with this log attached (http://www.xobni.com/support/ and click "contact support). Please put in the Subject line: "Get Satisfaction: Outlook crashing after installing V1.8" and include a link to this forum post. You can find more details about using Inspector X and submitting a ticket here: http://www.xobni.com/support/?view=92
I’m confident
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Inappropriate?I share this frustration as I can not get more than 10 minutes of run time before Xobni takes Outlook down again and again and again.
What a great product that has become useless to me.
My chief complaint is that as user that has purchased Plus the best support I can get are emails that take a day to get a reply to when all they do is repeat the useless (at least for me) troubleshooting steps outlined here and elsewhere.
Scanning pst and ost files, repairing Outlook installations, removing add-ins, etc are NOT solving the problems and I am at my wits end waiting for an email to tell me what to do next.
While waiting for the next "support" email I have to disable xobni to actually get work done.
Does anyone else see the problem with using email to give me support when my email is always crashing?
How about a phone call so that I don't have wait and wait and wait for the next step?
I realize that things don't happen overnight, but it's been 4 months and no solution has been found.
Thank you. -
Inappropriate?Brian,
I'm sorry to hear about your problems. In all fairness, you submitted your case to the "Basic" support queue, for which we estimate 5-7 business days. (You must be logged in as a Plus user to access the Premium queue.) Since we made contact we have been following up on a regular basis, making sure we cover all the bases. Your issue is not trivial, as it may be related to custom changes to your .NET configuration and other possible conflicts. We are working with our engineering department and will certainly do our best to get you up and running. Please understand that we take our customer issues very seriously and need time to analyze your logs to make the best recommendation.
Thanks,
Eirik
I’m confident
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1. In all fairness, I WAS logged in when I submited my request for assistance.
2. Sending 1 canned reply to the initial log telling me to disable add-ins is not regular follow up.
3. A simple "we got your email and will be discussing with engineering" email would be greatly appreciated and I would consider that follow up. I sent several emails today and didn't hear a peep from you. At least acknowledge that you've received the emails.
Please know that I think you've got a piece of software that for a long time I considered to be invaluable. I understand that it may be a complicated issue, but each time I address trying to get this running I have to re-install the software, wait for it to index, watch Outlook crash 5 minutes later, get the report and then uninstall untill the next "fix" comes along. I've lost a significant amount of time due to this. I really hope to fix this. -
Inappropriate?Based on this thread --- decision to purchase is postponed.
What I see --
Customer >> Love your product but want to go back to version 1.7.3
Xobni >> No! Please spend time debugging our code instead
Customer >> HELP!
Xobni >> We want to help, send us debug logs.
Denying access to previous builds (i.e. product that the customer may have actually paid you money to use) is annoying. Asking a customer to waste their time debugging is rude.
I suspect this derogatory thread will disappear soon in a very Adobe decision. After all this is "old" information that couldn't possibly apply to the current build.
I’m frustrated
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Inappropriate?@ swfigment:
Hmm. Well, you may find it annoying that we do not post older Xobni builds, but try to look at it from our perspective. We want to continue to make the product as solid and robust as we can. We are a startup and can't dedicate a lot of resources to supporting older builds, while current bugs need attention. There was never a paid Xobni product prior to V1.8, in any case.
I would guess that about 80% of all problems that our users experience with Xobni are based around issues with Windows, Outlook, or incompatible software. So asking for log files usually helps us confirm what the root issue is, and helps us solve the problem quickly. It's not so much "debugging our code" as working to see what the root issue really is. That said, we're constantly working to improve the processes that we use to support our users, and will continue to do so.
Thanks!
I’m confident
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