Eirik Oeyo's dashboard

Eirik Oeyo replied on March 17, 2010 20:55 to the question "Out of Memory Error" in Xobni:

Hi Chris,

Sorry to hear that! Can you please submit a support case describing what you did, and the results. We will help you out!

Thanks,
Eirik

Eirik Oeyo replied on March 17, 2010 19:36 to the problem "Can't Downlaod BlackBerry App" in Xobni:

Hi David,

I am sending you an email to follow up directly. Sorry about the inconvenience!

Thanks,
Eirik

Eirik Oeyo replied on March 17, 2010 19:31 to the question "Problem in Downloading Xobni on Blackberry Storm" in Xobni:

Hi Bharat,

Sorry to hear about the issue! What carrier are you on? I noticed that some T-Mobile users were getting this error (albeit for another application)

"I had my browser set for internal (company firewall and DNS blocking etc...)
Changed it back to T-Mobile network, and what do you know I was able to install."

Does it make any difference if you use wifi vs. over carrier?

Finally, can you see if Xobni added an entry to Applications and delete it:

Options > (Advanced Options) > Applications > Xobni > Delete

Then try downloading again from http://bb.xobni.com

If this doesn't resolve it, can you please submit a support case describing what you did, and the results. We will help you out!

Thanks!
Eirik

Eirik Oeyo replied on March 17, 2010 17:49 to the question "Xobni One and BES" in Xobni:

Hi Jerrold,

Sorry about that - I was a bit quick to respond there! Xobni One will provide a backup of the Xobni data, but the most important benefit will be if you want to replicate the contents between multiple instances of Xobni (Outlook or multiple devices). Xobni for BlackBerry (without Xobni One) will only be able to mine contact information based on the correspondence currently on the phone.

Does this help?

Thanks,
Eirik

Eirik Oeyo replied on March 17, 2010 17:00 to the question "Xobni One and BES" in Xobni:

Hi Jerrold,

The main difference is that Xobni mines all the contact info from all your correspondence, resulting in a contact list that is on average 10 times bigger! Xobni Rank lists the results by relevance, so that you don't have to scroll alphabetically through, say, 50 Davids.

See this link for more:

http://www.xobni.com/blackberry

I hope this helps.

Thanks,
Eirik

Eirik Oeyo replied on March 17, 2010 16:26 to the problem "Xobni Blackberry sign-in error message" in Xobni:

Hi again,

Please see if this article helps.

Thanks!
Eirik

Eirik Oeyo replied on March 17, 2010 16:04 to the problem "Xobni crashed my blackberry 9630" in Xobni:

Oscar,

That is great news - we are very glad to hear that you are up and running! And, we are also very happy to hear that you're loving Xobni for Blackberry :)

Thanks for sticking with us on this!

Cheers,
Eirik

Eirik Oeyo replied on March 17, 2010 16:00 to the problem "Xobni Blackberry sign-in error message" in Xobni:

Hi all,

We think we may have identified an issue with carrier specific APN settings. We will post details shortly.

Thanks for your patience in this matter!

Regards,
Eirik

Eirik Oeyo replied on March 17, 2010 14:56 to the question "plus v. one" in Xobni:

Hi Ron,

Thanks for the question. Xobni One is the service that keeps your contacts up to date between your device and the cloud. If you use Xobni in Outlook as well, Xobni One will maintain changes between them.

Xobni Plus adds the advanced features for the Outlook client:

https://www.xobni.com/learnmore/plus/

I hope that helps.

Thanks,
Eirik

Eirik Oeyo replied on March 17, 2010 14:01 to the question "Changelog for build 10169?" in Xobni:

Hi Bob,

Thanks for the question! We will generally publish release information here, and there will be an update shortly:

http://www.xobni.com/blog/tag/release...

The new build is related to our new Xobni for BlackBerry product, so many of the features are related to our Xobni One update service, as well other improvements:

http://www.xobni.com/blog/2010/03/16/...

I hope this helps.

Thanks,
Eirik

Eirik Oeyo replied on March 17, 2010 13:44 to the question "Installing Xobni bricked my phone, gave me a software error." in Xobni:

Hi Josh,

Thanks for taking the time to talk to us yesterday. We are in the process of trying to reproduce the issue by installing Google Sync and other apps.

I realize it's a moot point for you now, but jedediah provided this helpful article:

http://forums.crackberry.com/f141/err...

Thank you,
Eirik

Eirik Oeyo replied on March 17, 2010 12:48 to the problem "Why Can't I Edit Profiles In Xobni for Blackberry?" in Xobni:

Hi Nabil,

Thank you for your comments. I am sorry to hear about your experience; we want to ensure that all of our customers are 100% satisfied!

We are working on adding some of the abilities you are requesting and hope to release them soon.

I will follow up with you directly.

Regards,
Eirik

A comment on the problem "Xobni crashed my blackberry 9630" in Xobni:

@jedediah Thanks for submitting the crackberry link - this is very helpful! We really appreciate your input.

Thanks!
Eirik – Eirik Oeyo, on March 17, 2010 12:40

Eirik Oeyo replied on March 17, 2010 12:39 to the problem "How to i create address book from current emails on BB" in Xobni:

Hi Phil,

Thank you for your question and sorry for the inconvenience. It may take some time for the full indexing to take place, but after a full update with Xobni One, you should have access to all the email indexes.

I will follow up with you directly on your support case (thanks for submitting it).

I appreciate your patience.

Regards,
Eirik

Eirik Oeyo replied on March 17, 2010 12:36 to the idea "Blacklist certain phone numbers from being auto-extracted" in Xobni:

Hi,

Thank you for your question. In the latest version of Xobni you should be able to delete a phone number and it should not re-appear for that contact. Can you please download the latest build and see that helps?

Regards,
Eirik

A comment on the question "Why is the wrong phone number showing?" in Xobni:

Hi,

Sorry to hear that you are still having this issue. Can you hover over the "i" next to the phone number to see where Xobni found the information? Does it happen with more than one contact? Can you edit it manually for now, by selecting the Edit button for the profile?

Thanks,
Eirik – Eirik Oeyo, on March 17, 2010 12:34

Eirik Oeyo replied on March 17, 2010 12:05 to the question "Blakberry without data" in Xobni:

Hi,

Thank you for your interest! The Xobni for BlackBerry $9.99 one-time solution is recommended for non-Outlook users, but it does currently require a data connection in order to download and activate the application. I will run this scenario by our product team and see if there's a workaround.

Regards,
Eirik

Eirik Oeyo replied on March 17, 2010 11:34 to the question "free trial for Blackberry?" in Xobni:

H,

Thank you for the suggestion. We do not currently offer this, but we may open up for trials going forward. I will definitely submit this to our product team. Stay tuned.

Cheers,
Eirik

Eirik Oeyo replied on March 17, 2010 01:55 to the problem "Can't sign in on BB to Activate - Help...." in Xobni:

Hi Michael,

Sorry for the inconvenience! I am going to follow up with you directly.

Thank you for your patience,
Eirik

Eirik Oeyo replied on March 17, 2010 00:59 to the problem "Can't sign in on BB to Activate - Help...." in Xobni:

Hi Michael,

Sorry to hear about that! Let me investigate on our side. I apologize for the inconvenience.

Thanks,
Eirik