Sorry about the email flood

[skyler]

Xobni would like to sincerely apologize to our users who received duplicates of the same support message repeatedly between yesterday evening (3.25.08) and this morning. The situation was based upon the support ticketing software we subscribe to and was out of our hands.

In fact, we were flooded with repeated identical tickets from our users as well and are still cleaning up the mess.

We do realize the enormous inconvenience this placed on many of you and we apologize again. We are so upset by this and other issues with the support system that we have decided to end our contract with them and try a new system.

We look forward to helping you with better success! Keep writing!

Sincerely,

Skyler

[tyler]

Also, just wanted to let folks know...we are in the process of transitioning over to our new Support Database.

What this means is that our response times will be longer over the remainder of this week. We're trying to get this reduced as quickly as possible, but I just wanted to assure people that they're not being ignored.

Thanks, and hang in there!

[tyler]

Hey folks, just an update:

As of 1PM PST Friday, our support system is still being rebuilt. We apologize for the delay, and hope to be back up and running very soon!

Thanks for your patience and understanding!

:)

[tyler]

Another update: Support is back up and running at this time! We hope to get responses out ASAP. Thanks again for understanding!

[bitsmt]

What software do you use for Support?

I used to work for Remedy Corp. (Sr. QA Engineer) and Peregrine Systems (Sr. TSE). I now live about an hour or so away from RightNow technologies.

:rolleyes:

Ah, the fun days...