What emails are used for Analytics?

[synapse]

I'm sorry if the answers has been posted before but how to the Analytics get their data (what emails do their use as the source)? The reason I ask is that it seems like the analytics might only be based on emails actually in folders or my sent items or recycle bin. If I empty the deleted items folder, do those emails I deleted still count in the aggregate analytics?

It seems like the number of incoming messages per day is really low and I am wondering if that is because I delete old messages.

[gary]

The analytics use messages from all of your folders except Deleted Items / Trash.

-Gary

[synapse]

Thanks for the clarification. If I delete an item does it still count in terms of the analytics or is it gone from the history once I hit delete?

I would expect it to still count of course but on the mail traffic report it is showing incoming mail as averaging only about 0.05 / hour which is WAY under what I am getting. I am trying to figure out the reason for that.

[gary]

If Xobni has had time to process the email, which generally happens in near real time, then I believe it still counts against the analytics. Not sure why you're numbers are off, but you might want to try re-syncing (Xobni -> Synchronize).

[synapse]

I've done some more testing and once I delete the emails from my inbox they stop counting against analytics. Even after I tried syncing again, still no luck.

I'll contact support directly and see if they can clear up this question and I'll report back here with what I find out. The analytics part of Xobni seems like one of the best parts and I would love for it to work correctly!

[synapse]

I emailed support and are still waiting for another reply but it looks like they hope to add the ability to select which folders to include in the analytics in a future update.

I am still not sure how that would work though once you permanently delete an email from the deleted items folder though.

[oledude]

What about the junk mail folder?

[gary]

Junk should be ignored as well...

[synapse]

I agree that the junk mail folder should be ignored but my point was that the deleted items folder should actually be included (or at least offer us that opportunity).

[gary]

I believe they are planning to add an option at some point that will allow you to select which folders are included / excluded.

-Gary