Search Results Count vs actual

[jden98]

I perform a search for a key word, and under the All Mail result, Insight reports (12) hits. However, only 1 shows up in the list. This also happens to me on some user profiles, where their email count is significantly higher than what shows up. I think that it's because some of the emails are in archived folders - but it's not consistent. Sometimes the count is correct, sometimes not. (see attachment for example)

Is there anything I can do to get the other emails to show in the list?

[nachtklavier]

Hello,

This is a problem I reported a few days ago. Unfortunately, I havn't got any response concerning this.

[jden98]

When I initially installed Xobni, I was not attached to my office network, and some of my PSTs are stored on a network drive. When I started Outlook after install, it complained about the PSTs not being available...

Later, when I was back in my office, I did a full sync from the Xobni menu. After this, the count of emails from contacts and as search results is correct, but emails in the PSTs that were unavailable at the point of initial install don't actually show. Hmmm..

I just uninstalled and reinstalled Xobni while attached to the office network, and after a full sync, the count is the same, but now when it tells me I have 12 hits, there are 12 emails in the result list. Yay!

[nachtklavier]

Hi jden98,

Thanks for your advise. Anyway, I am still hoping for a response from Xobnis developers here. Additionally, I send a bug report to Xobni, but haven't got any response :(

[tyler]

Hi folks!

OK, just a few things to quickly try:

1. Make sure you've run the 'Synchronize' command from the Xobni menu.
2. If things still don't look right, try taking any extra PST's offline, quit and then restart Outlook (make sure the process dies in Task Manager), then reattach the PST's and sync again. Hopefully this will catch the PST's properly, and index them.

If this still fails, you should file a Support ticket with us, and include your Xobni log files, which can be found here:

Please look for anything starting with Xobni and ending with log, such as xobni.log, xobni1.log, and xobni.old.log in these locations:

(Vista) C:Users[Your Name]AppDataLocalXobni[Outlook Profile Name]

(XP) C:Documents and Settings[Your Name]Local SettingsApplication DataXobni[Outlook Profile Name]

Then we can hopefully get a better idea of what's happening on your system.

Thanks, and sorry for the delayed response. Our user base is exploding (which is good), and our support load has also gone up a lot (not quite as good ;)