Outlook crashing

[kweilbacher]

I have two friends (both SBS MVP's) who received an invite to use Xobni, both of whom reported that they installed Xobni and left it running to do its initial sync.

For the first person when they returned an hour later, Outlook had crashed, locked up, and the computer out of memory. They were forced to restart and deal with the long rebuild of Outlook.

For the other person, they reported that 3 times today had to crash Outlook in order to get back to work after walking away from the computer long enough for it to go into power save mode (not hibernation, just dim the monitors). The indexer takes over and won't release enough resources on the machine for it to come back. On one occasion I initiated an awake of the machine and waited 20 minutes before getting Task Manager to get open in 3 minutes so I could discover Qttask.exe (Quicktime) at 50% CPU and Outlook at 400K in size and no way to get the indexer to stop. Looked like it collided with Quicktime and Outlook was in a memory bloom.

-kw

[nickw]

Kevin, is this related?
http://community.xobni.com/showthread.php?t=104

I wonder if there is some other add-on conflict.

[Henry Craven]

I thought that the initial crash might have been to additional indexing while I was away from the computer ( Laptop ), However I've since had windows warn me several times that it is low on memory and needs to close Outlook - This is Outlook 2007 on Vista Ultimate SP1 on a Laptop with 512MB RAM. - All unnecessary apps and toys such as Windows media player, Quicktime, Skype tec disabled

After the crash OL obviously goes through the re-build ( 60% CPU on 112,000KB Memory), but still only settles to fluctuating CPU Usage of 25% at 80,000K - 90,000K memory. I/O reads and Page faults are into the 300,000 + Range.

.... and no, not a pre-existit'sing condition.


---H---

[JeffM_SBSmvp]

I'm the one Kevin mentioned with the Outlook lockup including 50% task and 400K memory bloat. What I have noticed appears to be a memory leak because I'm seeing a variety of unrelated applications being impacted. QTtask.exe was what I discussed offline, but I've seen Iexplore, Explorer, and Word also get hit.

It could be a separate plug in, I have two:

Lookout
Send Personally

My bet would be Lookout as a culprit if it's a concurrent issue, however I'm not quite prepared to give up Lookout until the features are incorporated in to Xobni that make it essential.

The Lookout search finds emails more consistently than Xobni in side by side test. Not sure if this is being affected by Xobni not having completed it's indexing...so I'm suffering through it for now.

- Jeff

[Henry Craven]

Since the last re-start of the PC and Outlook I notice that I've lost my Favorites , but more importantly at least one of my folders ( Actionable ) .... If I can't find it and if Xnobni crashes OL Again, it will have to go. I can't have it causing my most important e'mails to be obliterated...

---H---

[tyler]

@ Henry-

I'm not sure why Insight would cause Outlook to lose a part of it's data store. Have you tried running Microsoft's repair tools on Outlook? You might try following the instructions found on this excellent website:

http://www.emailaddressmanager.com/outlook/repair.html

and if it continues to be an issue, you could try running Microsoft Office diagnostics, following Microsoft's instructions (found here):

http://office.microsoft.com/en-us/help/HA012340761033.aspx

Give those a shot and see if it helps. I'm sorry you're having a tough time getting Insight running...hopefully this will help at least get things back to square one! Let us know how things proceed!

[nickw]

OK, it seems that I have now started to get some random hangs and lockups. Removing Xobni fixes the issue.

It happens most if I leave the machine on and in outlook for a few hours.

[skyler]

We do randomly receive reports of Outlook crashing, but have not been able to figure out specific causes for this. Rest assured we are working to improve upon this fault.

We have actually had many reports of success when users have simply restarted Outlook or restarted their machines. For some reason this 'magically' solves the problem in many cases.

[zlatan24]

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